Return Policy

At Awanee.shop, we strive to ensure that every customer is satisfied with their purchase. We accept exchange as well. Below is our return and refund policy, outlining the process and conditions for returns, refunds, and exchanges:

What Customers Are Required to Do:

To initiate a return, exchange, or refund, customers are required to contact our customer support team. Please provide your order number and a brief explanation of why you are requesting a return, exchange, or refund. Our team will guide you through the process and provide further instructions.

Under What Circumstances We Offer Returns, Refunds, and Exchanges:

We offer returns, refunds, and exchanges under the following circumstances:

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a return and refund, or exchange for a replacement.  and we accept returns for defective and non-defective products 

Incorrect Item Received: If you receive an item that is different from what you ordered, we will gladly accept a return and provide a refund, exchange for the correct item, or offer store credit.

Unsatisfactory Product: If you are not entirely satisfied with your purchase for any reason, you may request a return, exchange, or refund within our specified timeframe (see below).

Timeframe in Which We Accept Returns, Refunds, and Exchanges:

We accept returns, refunds, and exchanges within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund, exchange, or return unless the item is damaged, defective, or incorrect.

When Customers Can Expect a Refund, Exchange, or Store Credit:

Once your return, exchange, or refund is received and inspected, we will send you an email to notify you that we have processed your request. We will also notify you of the approval or rejection of your refund, exchange, or store credit.

If your return, exchange, or refund is approved, your refund will be processed, a replacement item will be shipped, or store credit will be provided, depending on your request. The credit will automatically be applied to your original method of payment within 1 day for refunds or processed immediately for exchanges and store credit.

For any questions or assistance regarding our return, refund, and exchange policy, please contact our customer support team. We are here to ensure a positive shopping experience for all our customers.